At Bonrush we take safer gambling seriously and are committed to helping players keep their play enjoyable and under control. We promote clear, practical tools and guidance so customers can manage spending, limit time playing and take a break when needed. Our aim is to support safer gambling and to make it straightforward for people to use controls or seek additional help.
We focus on prevention, early intervention and clear player choice. Customers have access to self‑service controls and may contact our team for personalised assistance. We respect player decisions, act promptly on requests to limit activity and maintain processes to identify and respond to signs of problem gambling.
Players can set daily, weekly or monthly deposit limits to control how much they add to their account. Limits can be applied immediately, reduced at any time and increased only after a cooling‑off period, providing a practical barrier against overspending.
Loss limits are available to cap net losses over chosen periods. These limits help keep losses within an agreed amount and can be used alongside deposit limits for greater control.
Session reminders and time‑out options allow players to set maximum session lengths and receive alerts when a session nears its end. Account breaks are also available to pause play for hours, days or weeks.
Customers may request temporary account breaks or self‑exclusion. We can apply blocks immediately on request and will confirm the duration and any reactivation conditions.
Self‑exclusion is a longer‑term option for those who need to stop playing for a period. We offer time‑bound exclusion periods alongside permanent account closure on request. During self‑exclusion we will restrict access and related marketing to support a break from gambling.
If you need further help, please consider contacting recognised support services such as GamCare, GambleAware, Gamblers Anonymous or your local NHS services. These organisations offer confidential advice, counselling and helplines. If you would like assistance from us to set limits or self‑exclude, contact customer support and we will act quickly to help. For immediate support, reach out to a professional service in your area.
At Bon Rush we encourage responsible play and are ready to support customers who need to make changes to their account or seek external help.
