Support is available to assist with account questions, verification, technical concerns or general feedback. Players can contact the team by live chat, email or telephone for help with deposits, withdrawals, bonus queries and safer‑gambling tools. Agents aim to respond promptly; live chat provides the fastest replies, while email queries are handled within the stated working hours. For urgent payment or account access issues, telephone contact is recommended during published hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email for account, verification and technical help |
| General enquiries | [email protected] — Business, policy and media enquiries; response within 48 hours |
| Affiliate enquiries | [email protected] — Partner programme and marketing contacts |
| Phone | +44 20 7489 3621 — Telephone line for urgent account and payment queries |
| Working hours | Mon–Fri, 09:00–18:00 — Live chat: 08:00–00:00; email responses during office hours |
Email is the preferred contact method for detailed requests, account-related issues or any situation requiring explanations or documents. Please send messages to [email protected] and include a clear subject line, account ID and up-to-date contact details. Attach any relevant documents to speed verification and reduce follow-up queries. Complete information helps process requests faster and avoids unnecessary delays.
Support inquiries are typically answered within one business day. Live chat often provides immediate help for common issues, while email requests are usually handled within 24 hours. More complex cases—such as payment investigations or account verification—may need additional time and specialist review; the support team will advise you of any expected delays and keep you updated until the matter is resolved.
We welcome your feedback, suggestions and ideas to improve the site. Please share anything—from layout and content to features and promotions—so we can better meet your needs. All submissions are read carefully and help shape improvements to the service and user experience. Your input matters and is used to prioritise future updates.
