Get in Touch With Our Team
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. We can assist with verification, deposits, withdrawals and bonus queries, and will escalate anything that needs further attention. Contact us through convenient communication channels such as live chat, email or phone and we’ll aim to resolve most enquiries quickly and clearly for customers in the United Kingdom. You can also request a callback or specialist review.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies usually within 1 hour) |
| General enquiries | [email protected] (billing, account queries and verification) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 5823 (help with deposits, withdrawals, security checks) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies outside hours within 24 hours) |
Email Support
Email is our preferred way to handle detailed requests, account issues or document submissions for Bonrush. Please send correspondence to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps us process enquiries quickly and avoids delays caused by missing information or the need for extra verification.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most enquiries are answered within one business day, while more complex issues may take longer depending on their nature. Live chat replies are usually immediate during service hours, and email queries are typically handled within 24 hours. If your issue is time-sensitive, please include full details to help us resolve it faster.
Feedback
We'd love to hear your feedback, ideas or suggestions to make our site better. Please share any issues, feature requests or general thoughts, they’re carefully reviewed by our team and used to improve games, promotions and support. Your input helps shape updates and fixes, so do get in touch and tell us how we can make your experience smoother.